TenBox Frequently Asked Questions, TenBox,The DirecTV Plus HD-DVR Program Storage Solution

TenBox Support

TenBox Instructions Manual PDF (version 004)

TenBox FAQ

BEFORE YOU START:

ALWAYS ensure proper ventilation. DO NOT block the TenBox rear fan vents and DO NOT stack the TenBox on top of the DirecTV HR20-700 or any other electronic device that runs hot.

The DirecTV HR-20-100 and the HR21 may be placed on top of the TenBox if proper airflow is present, NOT in closed spaces, close-door cabinets, closed containers, etc.DO NOT install the TenBox on top, underneath, or close to “hot components” such as Audio Power Amplifiers, Cable Boxes, etc..

When installing the TenBox on very tight or poor ventilated spaces set the Cooling Mode switch to MAXIMUM.

To avoid service interruptions in the event of power failure, please connect your DirecTV receiver and TenBox to an uninterrupted power supply (UPS).

3 Easy Steps :

Connect the power supply to the TenBox and to the power line. If connecting to a different DVR or computer you my also use the USB port. Change settings of Cooling Mode and Box Mode Switches if needed.

Push the TenBox Power button and all LEDs will flash momentarily. The TenBox is ready when HDD 1 & 2 Status LEDs are solid blue.
Connect the eSATA cable to the TenBox and HR20/21 (blue lights may remain ON or OFF depending on the receiver and its software version).

Restart your DirecTV HR20/21 from the remote selecting Menu > Help & Settings > Setup >Reset > Restart Receiver > Dash. Wait for the DirecTV receiver to restart. During that process, the TenBox lights will blink several times. When restart is complete, there will be no programs stored (if you still see your old recordings, repeat Restart). You will have to enter your Preferences, To Do list, etc (as if you were connecting a new HR20/21).

NOTE 1: If after restarting your DirecTV receiver as described in Step 3, you can still see your old recordings, then the TenBox has not been "seen" yet.
This may be due to a number of reasons, including different software versions on different models of HR20/21.
Do as follows: Turn power of TenBox OFF - Set Box Mode Switch (on back) to "1" .
Turn power of TenBox ON - There will be a quick yellow/orange blink of LEDS, then only 2 blue LEDs will remain.
Turn power of TenBox OFF - Set Box Mode Switch to "0" - Turn power of TenBox ON. When the 2 LEDs are solid blue, repeat Step 3.

NOTE 2: To watch programs previously stored in the HR20/21 internal HDD, “Restart” the HR20/21 and turn the TenBox OFF when the blue light ring
of LEDs on the HR20/21 goes dark. To return to programs stored on the TenBox, repeat Step 3.

NOTE 3: When the TenBox is connected to the HR20/21, it is driven by DirecTV’s software. If the HR20/21 malfunctions or suffers a software glitch, it may cause programs stored in it and/or the TenBox to be lost. The HR20/21 and the TenBox are not to be considered permanent storage or library, contents are saved to be accessed and watched later. Programs stored on the TenBox while connected to a specific HR20/21 can only be watched when connected to the same HR20/21.

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