TenBox Frequently Asked Questions

Q: HOW MANY HOURS OF PROGRAMMING CAN THE TENBOX STORE?
A:  Approximately:

TenBox Model	Standard TV	HDTV (MPEG-4)
TB1000	667 hours	167 hours
TB1500	1000 hours	250 hours
TB2000	1333 hours	330 hours

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Q: WHERE CAN I PURCHASE A TENBOX AND WHAT IS THE PRICE?

A:
MSRP:   TB1000: $1199.00
             TB1500: $1499.00
             TB2000: $1999.00
Retail prices vary (check links below).

TenBoxes can be ordered online from TenLab re sellers and many home theater installers.

ONLINE RE SELLERS include:


NEW HOME THEATER INSTALLERS

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Q: WHY IS THE TENBOX MORE EXPENSIVE THAN COMPUTER ESATA BOXES?
A: The TenBox was engineered for best performance. Each and every TenBox is individually assembled and tested by an engineer or trained technician before it is shipped to the customer. The best parts were selected for the TenBox, from the most silent and most efficient HDDs, cooling fans and controller card to an enclosure US made of thick aluminum.  Even the fasteners, grommets, switches used are the best. The result is a strong, reliable box that won't over heat and is silent enough to be used in a bedroom. Computer storage boxes for data backup were not designed for continuous operation as required by DirecTV DVR.

Q: DOES THE TENBOX WORK WITH THE NEW HR21?
A: Yes.

Q: HOW DOES THE TENBOX INTERFACE WITH THE HR20/21?
A: The TenBox connects to the the HR20/21 with an eSATA cable. Once the TenBox is connected, it works just like the HR20/21 did before, but with much more recording capacity.

Q: WHAT IS THE QUALITY OF THE RECORDINGS?
A: Same quality of the DirecTV broadcast.

Q: CAN I STILL WATCH PROGRAMS RECORDED IN THE HR20/21 INTERNAL DRIVE?
A: Yes. Once the TenBox is connected, the HR20/21 will no longer "see" programs recorded before the TenBox, but they are not lost and can be accessed by restarting the HR20/21 turning the TenBox off. To later return to programs on the TenBox, restart the HR20/21 with the TenBox on.

Q: CAN I EXTRACT PROGRAMS RECORDED ON THE TENBOX TO A COMPUTER?
A: No. The TenBox works just like the HR20/21 internal HDD, and it is not allowed to share programs or content. Programs stored on the TenBox have to be viewed with the same HR20/21

Q: DOES DIRECTV CHARGE A FEE FOR USING THE TENBOX?
A: No.

Q: CAN THE HR20/21 SIT ON TOP OF THE TENBOX?
A: With enough ventilation, the HR20-700 can sit on top of the TenBox, and also the TenBox on top of the HR20-100 and the new HR21.

Q: WHAT IS THE MAXIMUM DISTANCE THAT CAN SEPARATE THE TENBOX AND THE HR-20/21?
A: 2 meters is the maximum length allowed for the eSATA cable.

Q: CAN I BUY THE TENBOX WITHOUT HARD DISKS AND USE MY OWN?
A: Not now. Not all HDD work with the TenBox, and of those that do work, very few are silent enough to compare to the finished product. There are plans for future TenLab high quality eSATA enclosures with no HDD installed.

Q: WHAT IS THE WARRANTY?
A: 1 year for parts and labor. 3 years on the HDDs.

Q: WHAT OTHER PRODUCTS ARE MADE BY TENLAB?
A: TV system converters for consumer and professional applications. See www.tenlab.com

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